What can we help you with today?
What does CoinGate do?
Is CoinGate registered as a money transmitter or an electronic money institution?
How much does it cost to accept Bitcoin payments with CoinGate?
Do you support alternative payments like altcoins, credit cards, or PayPal?
Do you collect my customers’ information?
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What is Bitcoin?
What benefits does accepting Bitcoin payments give me?
What benefits does paying with bitcoins give my customers?
How can my customers get bitcoins?
How can my customers make payments with bitcoins?
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How to buy Bitcoin with mobile credit or landline phone?
What are the limits for mobile and landline payments?
How long do I have to wait for my Bitcoin payout after a successful phone payment?
My order is showing as partly paid. What should I do?
How do I cancel a mobile order?
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For Customers of Merchants
How do I pay this? Can I pay using debit / credit card, MoneyGram, Western Union?
I sent the transaction, but it is not shown on the invoice. What should I do?
My invoice shows "Confirming" and seems to be stuck
When will my order be shipped/delivered?
Do you provide shopping cart plugins?
Plugin / Extension / Module not working. Common Issues
How can I get paid (withdraw money) for sales made with CoinGate?
What currencies can I get paid in (for my sales)?
My local currency is not on the list of available currencies. How can I get paid?
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Do I need to get verified to buy and sell bitcoins on CoinGate?
What payment methods can I use to buy bitcoins? Can I use PayPal to buy bitcoins?
What fees do I have to pay when I buy bitcoins on CoinGate?
What fees do I have to pay when I sell bitcoins on CoinGate?
I wanted to buy some bitcoins, but while my bank transfer reached CoinGate the price of bitcoins changed and I don't want to buy them anymore. What should I do?
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I haven't received my account activation email. What should I do?
How do I verify my account?
How can I change the language of my dashboard?
How can I change the email address associated with my CoinGate account?
I have lost my 2FA device, what should I do?
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